Contact Us

Email

[email protected]

We aim to respond to all enquiries within 2 business days.

Common enquiries

• Prize claims: For questions about claiming a prize, include your account details and the relevant draw date in your email.
• Account issues: For login, deposit limit or self-exclusion requests, email us with your registered email address.
• Responsible gambling: If you need urgent gambling support, please contact Gambling Help Online or call 1800 858 858 for immediate, free, confidential assistance.
• Complaints: If you wish to make a formal complaint, email us with "Complaint" in the subject line. We will acknowledge receipt within 2 business days and respond within 14 days.

Regulatory contact

If you have a concern about our operations that you believe requires regulatory attention, you may contact our regulator directly:

Dispute resolution

If you are not satisfied with our response to a complaint, you may escalate the matter through our formal dispute resolution process:

1. Step 1 — Internal complaint: Email [email protected] with "Complaint" in the subject line. We will acknowledge receipt within 2 business days and provide a written response within 14 business days.
2. Step 2 — Internal escalation: If you are not satisfied with the initial response, request escalation to a senior manager by replying to your complaint reference. The escalation will be reviewed within 10 business days.
3. Step 3 — External review: If the dispute remains unresolved, you may contact our regulator, the Victorian Gambling and Casino Control Commission (VGCCC), for independent review. You may also contact the relevant state or territory consumer affairs body.

Registered office