Privacy Policy

1. Overview

This policy explains how Southern Cross Lotto (operated by SEOPILOT LTD, ACN 602 594 245) collects, uses, discloses and protects personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following personal information when you use our services:

• Identity information: Name, date of birth, residential address, email address and phone number.
• Verification documents: Government-issued identification documents for age and identity verification.
• Financial information: Payment card details and transaction history (processed securely by our payment partners).
• Gambling activity: Records of entries purchased, games played, prizes won and responsible gambling tool usage.
• Technical data: IP address, browser type, device information and server logs collected automatically when you visit our site.

3. How we use your information

We use personal information for the following purposes:

• Operating our lottery services and processing your entries.
• Verifying your identity and age (18+ requirement).
• Processing prize payments.
• Providing responsible gambling tools and monitoring for signs of gambling harm.
• Complying with legal and regulatory obligations, including reporting to the VGCCC.
• Communicating with you about your account, game results and service updates.
• Improving our services and website functionality.

4. Disclosure of information

We may disclose personal information to:

• Our authorised partner, BlueBet Pty Ltd, for lottery operations.
• Regulatory authorities, including the VGCCC, as required by law.
• BetStop (National Self-Exclusion Register) if you register for self-exclusion.
• Payment processors for financial transactions.
• Law enforcement agencies where required by law.

We do not sell personal information to third parties.

5. Data security

We implement industry-standard security measures to protect personal information, including encryption in transit (TLS/SSL) and at rest, access controls and regular security assessments. However, no system is completely secure — please protect your account credentials.

6. Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Make a complaint about how we handle your information.

To exercise these rights, contact us at [email protected].

7. Cookies

Our website uses essential cookies required for site functionality and may use analytics cookies to improve our services. See our Cookie Policy for details.

8. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with the revision date.

9. Contact

Privacy enquiries: [email protected]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).